Barista

Position Overview:

The Barista is responsible for serving all products with friendly, individualized attention towards each customer. Responsible for educating customers about various selections of coffee, teas and other beverages

Duties and Responsibilities:

• Sells and serves products to customers in a courteous and friendly manner.
• Participates in all sales promotions effectively and efficiently.
• Safely handles all hot and cold drinks during drink preparation.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds pro-actively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, etc., in a courteous and friendly manner.
• Weighs, grinds and packs coffee per customers’ orders according to company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.